Refund policy

Effective Date: August 17, 2026

At Royal Luxe, we are committed to providing our customers with quality products and an excellent shopping experience. Please review our policy carefully before placing your order.

All Sales Are Final

All purchases made through Royal Luxe Online Store are final sale and non-returnable. We do not accept returns, exchanges, or requests for refunds due to a change of mind, incorrect size, color preference, or any other personal preference.

Before You Place Your Order

Customers are responsible for carefully reviewing product descriptions, sizes, colors, quantities, and other order details before completing their purchase. If you have questions about a product, please contact us before placing your order.

Damaged or Incorrect Items

Although all sales are final, we want to make sure you receive the items you ordered in acceptable condition. If your order arrives damaged, defective, or incorrect, please contact admin@royalluxeent.com. as soon as possible after delivery with your order number and clear photos of the item and packaging.

After reviewing your request, we may, at our discretion, provide an appropriate resolution, which may include a replacement or other remedy.

Order Cancellations

Orders may not be canceled once they have been processed or shipped. If you need to request a cancellation, contact us immediately after placing your order. Cancellation requests are not guaranteed and are subject to our ability to stop processing the order.

Refunds

Refunds are not available for unwanted, incorrectly ordered, or otherwise non-defective merchandise. When Royal Luxe approves a refund for an eligible issue, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at admin@royalluxeent.com.

Shipping Issues

Customers are responsible for providing an accurate and complete shipping address at checkout. Royal Luxe Online Store is not responsible for delays, losses, or delivery issues resulting from incorrect or incomplete information provided by the customer.